YOUR AREA OF RESPONSIBILITY

Your role as a IT Demand Manager is to ensure a structured, transparent, and strategically aligned process for capturing, evaluating, and managing business requirements across all Business Services areas. The IT Demand Manager ensures that high-quality, well-prepared demands flow into portfolio and project governance and supports stakeholders through professional moderation, efective communication, and methodical guidance.

WHAT SETS YOU APART

• Receipt, classification, and initial evaluation of requirements from all Business Services areas;
• Ensuring completeness and quality of demand data;
• Close collaboration with business stakeholders, IT business partners, portfolio owners, and project managers;
• Moderation of demand workshops and review meetings;
• Preparation of decision templates for portfolio boards;
• Support in prioritization and strategic evaluation of demands;
• Maintenance of the demand database in ServiceNow SPM;
• Creation of dashboards, reports, and status overviews;
• Further development of demand management processes, templates, and KPIs;
• Training of business departments in the use of ServiceNow SPM;
• Methodological responsibility for the demand management process within Business Services;
• Authority to decide on the formal acceptance and classification of demands;
• Right to propose prioritization and rejection of requirements;
• Moderation authority in demand workshops and review meetings.

Required Skills

• Experience in demand, portfolio, or project management;
• Experience in working with international and interdisciplinary teams;
• Proven success in managing complex requirements and stakeholder communication;
• Experience with project management methodologies (PMI, PRINCE2, agile frameworks);
• Understanding of business processes and IT system landscapes;
• Ability to create reports, dashboards, and decision templates;
• Excellent English language skills;
• Strong communication, moderation and teamwork skills, combined with a high level of service orientation;
• Analytical and conceptual thinking skills with a structured and self-reliant working style;
• Intercultural competence and diplomatic skills.